Frequently Asked Questions
Recruitment Screening:
No FAQs in this category at present
Training:
No FAQs in this category at present
Web Solutions:
Q: Can I have any name for my website?A: Sometimes. You may be able to have the website name (called a "URL" or a domain name) of your choice as long as it has not already been allocated to someone else. There is some flexibility in the naming of domains, for example a “.co.uk” domain may be available whereas a “.com” may not. Also you may consider including a dash or underscore in the name (no blanks) if your first choice is not available – for example “www.xxx-yyy.com” in place of “www.xxxyyy.com”.
Choosing your new domain name is one of the first actions following agreement to proceed – our developers will be there to advise you interactively by use of an online database on which names are available and what your other options may be.
Q: What email address can I have?
A: Your e-mail address will be of the form: xxxxxxxx@domain-name
So if you select a domain name of “rightsaidfred.co.uk” (sorry – already taken!) you would be known as: “xxxxxxxx@rightsaidfred.co.uk”.
Of course, since you would own the domain name, the username (“xxxxxxxx”) can be anything you like! It is also possible to split up the username, for example if there were more than one “richard” in your organisation, “richard@...” could be specified as richard.surname@... – as the owner of the domain, the choice is yours.
Q: Do I have to provide the written content for the website myself?
A: No – all of our packages have content (the “Copy”) written by our excellent Copy Writers, Virtually Personal. Soon after you commission us to create your web solution, a representative of Virtually Personal will be in touch with you to discuss the details of your business and identify what you would like to see for each page of your new site. Virtually Personal will then write the text which will be uploaded onto a test domain for your approval. This service is always included in all of our packages. Of course, if you want to write any or all of it for yourself, you can do!
Q: What are the hosting arrangements for my website?
A: All of our hosting services are provided by FastHosts Internet Limited, the country’s #1 web hosting supplier. To quote FastHosts directly:
"Based in Gloucester, in the heart of England, our two state-of-the-art data centres house thousands of the latest web and mail servers,
maintained 24x7 by our expert team of engineers. Every possible consideration is made for our servers to operate to their full potential,
so they can deliver the highest possible levels of uptime and security.""The latest technology – thousands of the latest Microsoft Windows 2003, Linux and Exchange mail servers, with all major scripting languages and database technologies supported."
"Unrivalled connectivity - plugged directly to the backbone of the internet, every server enjoys a fully redundant Tier 1 connection so our customers never experience slow-down or service interruptions."
(Courtesy FastHosts Internet Limited, June 2008)
Your website will be hosted on a Windows 2003 Advanced Server, though Linux-based server options are also available on request.
Q: How much will I be charged for my website?
A: Sorry to be vague, but this really depends upon customer requirements. A number of standard packages have been created, built to satisfy most of the usual website needs, and a selection of additional options is available which can be added if you wish. Of course, an agreed figure is set before we start any work, and this figure will be adhered to unless further requirements are made during development. Be assured that the developers are very flexible and will do all they can to make you a satisfied customer.
Q: What are my payment options?
A: Currently we accept cash, cheque, bankers draft or inter-bank transfer.
Q: Do I have to pay any money “up front”?
A: We ask for a deposit when we start work. This is to ensure we are able to cover items which we have to purchase early in development (such as the initial 1 or 2 years domain name rental). The deposit is usually 30% of the agreed final cost.
Q: How long will it take to create my website?
A: This depends upon the complexity and size of the website requirements. It goes without saying that a 20-page website will take longer to set up than a 5-page or single page site, especially if the subject matter of that site is complicated. One thing we can assure you is that once we have had a chance to discuss the site with you and agree a date for delivery, we will stick to it.
Q: How do I keep my site up to date – do you offer maintenance?
A: Yes, we offer an excellent value maintenance contract - click here for details.
Q: I want a website but I don’t know anything about “IT” or Computers.
A: This is not a problem. We are here to help at every point in the process, with developers and copy writers who can take your vision and make it a reality. We’re sure you know what you would like, even if you don’t know the technical steps needed to create it.
For all projects, our company takes a “holistic” approach; as such you can rest assured we will take all factors into account while creating your web solution and be available throughout and after the process should you need any further work doing.
